Sorry for others who are having to deal with similar issues. My question was: when will my money be refunded, "Josh?" Used to love these guys do not love them anymore. ![]() ![]() It appears that their idea of "closing" a request is to send a message about how to close your account. Reviews & Complaints (21) Bad 48 Poor 48 Average 0 Great Excellent 0. The only messages I've received from them are messages on how to close my account. PCWorld 10:00 am PST At a Glance Expert's Rating Pros Friendly and approachable Cons Could be easier to use Many features and templates are locked in the 40/year Premium version Our. My request of 12/18 (unanswered) and of today are listed as "closed" by someone named Josh. What's really interesting is that you can log in to see "open" requests. Today, I wrote to them to ask when they would refund the charge. Two days later, and before the seven-day free trial membership period had elapsed, I was charged $6.99. I submitted a help ticket, confirming that this was the case, and stating "I will cancel my free membership, if my calendar is not available." I did not get a response. Your imagination sets the limit because the program itself offers a lot of possibilities. Then, I cancel my membership This year, after creating a free account on 12/18, I found that Smilebox no longer has the style of calendar I want. Smilebox is a program to create interactive photo albums, slideshows, e-cards and postcards for any special event. Maria even followed up after I resolved the issue. The response time was fast and the representative was knowledgeable, professional and courteous. ![]() I recently had some issues and contacted the support desk. I use them every year to create a calendar I sign up for a free membership but then have to pay for one month's charge to actually print the calendar. 14, 2022 Over a Decade of Smiles I have been a Smilebox member for over a decade. I am deeply disappointed in Smilebox, which in the past has been a wonderful company. Smilebox Reviews 3,772 Great 4. Charged for Free Membership! Requests to Company Ignored!
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